DELAYFREE DELIVERY PARTNER AGREEMENT
Platform: Delayfree Logistics Marketplace
Company: DelayFree Limited.
1. Introduction
This Delivery Partner Agreement (“Agreement”) is entered into between Delayfree Technologies (“Delayfree”, “we”, “our”, or “us”) and the individual or business entity applying to operate as a Delivery Partner (“Partner”, “you”, or “your”) on the Delayfree platform.
By proceeding with your KYC verification, account registration, or use of the Delayfree platform, you confirm that you have read, understood, and agreed to be bound by this Agreement.
2. Purpose of the Platform
Delayfree is a logistics technology platform that connects users and businesses with verified delivery partners for the movement of goods, packages, and related logistics services.
Delayfree acts as a facilitator and technology intermediary, and does not employ delivery partners as staff or employees unless expressly stated otherwise in writing.
As a partner, you'll benefit from:
- Access to new delivery requests from individuals and businesses.
- Increased visibility to customers actively comparing delivery providers.
- Freedom to set your own pricing and service areas.
- A partner dashboard to manage orders, earnings, agents, and performance.
- Transparent ratings and reviews to help build trust and grow your business.
We operate on a commission-per-completed-order model, so there are no fixed subscription fees to get started.
A one-time verification fee of ₦500 shall be added to the Partner’s commission payment after successful completion and approval of the Partner’s KYC/KYB verification.
3. Eligibility Requirements
To become and remain an active Delivery Partner on Delayfree, you must:
- Be at least 23 years old
- Provide accurate and complete personal/business information
- Successfully complete Delayfree’s KYC and verification process
- Possess valid means of identification and any required operational documents
- Own, lease, or be authorized to operate the vehicle/conveyance used for delivery
- Maintain any licenses, permits, insurance, or approvals required by law (where applicable)
Delayfree reserves the right to approve, reject, suspend, or revoke any partner account at its discretion where compliance, safety, or platform integrity is at risk.
4. KYC and Verification
You agree to submit valid and truthful documents and information during onboarding, including but not limited to:
- Government-issued identification
- Bank account details
- Vehicle or conveyance information
- Business registration details (where applicable)
- Proof of address or other supporting documentation if requested
You understand that:
- Submission of KYC documents does not automatically guarantee approval
- Delayfree may request additional documents or clarification at any time
- Any false, misleading, expired, altered, or fraudulent information may result in rejection, suspension, or permanent removal from the platform
5. Nature of Relationship
By joining Delayfree as a Delivery Partner, you acknowledge and agree that:
- You are operating as an independent contractor or independent business
- Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship between you and Delayfree
- You are responsible for your own taxes, statutory obligations, licenses, insurance, vehicle maintenance, and operating expenses
Delayfree is not responsible for employee benefits, pensions, leave entitlements, or other employer obligations unless separately agreed in writing.
6. Partner Responsibilities
As a Delivery Partner, you agree to:
- Provide delivery services professionally, safely, and responsibly
- Treat customers, businesses, and platform users respectfully
- Deliver packages/items in good condition and within reasonable timelines
- Maintain active communication when handling delivery requests
- Use the Delayfree platform honestly and only for legitimate delivery operations
- Ensure your vehicle/conveyance is roadworthy, safe, and suitable for the service you provide
- Comply with all applicable traffic, transportation, and local laws
You must not:
- Misrepresent delivery status
- Demand unauthorized extra charges from customers
- Engage in theft, fraud, harassment, intimidation, or misconduct
- Use fake identities, duplicate accounts, or false documentation
- Transport prohibited, dangerous, illegal, or restricted items
- Damage the reputation, trust, or safety standards of the Delayfree platform
7. Acceptance of Delivery Requests
Delayfree may present delivery opportunities to you through the platform. You may accept or reject requests based on platform rules and operational availability.
However, once a delivery request is accepted, you agree to:
- Complete the order responsibly unless prevented by a valid reason
- Avoid unnecessary cancellations
- Maintain professionalism throughout the order process
Repeated cancellations, no-shows, or abuse of the order system may lead to reduced platform access or account suspension.
8. Pricing and Earnings
Delayfree may display or determine pricing using platform logic, service type, distance, demand, or partner settings where applicable.
By using the platform, you agree that:
- Delayfree may deduct applicable platform/service fees or commissions where stated
- Your earnings will be based on completed and eligible deliveries
- Payouts may be subject to verification, dispute resolution, fraud checks, or processing timelines
- Delayfree reserves the right to correct pricing or payment errors where necessary
You are responsible for ensuring that your submitted bank and payout details are accurate.
9. Payments and Payout Account
To receive payouts, you must provide valid and verifiable bank account details. You agree that:
- Delayfree may verify your bank details before approving payout changes
- Delayfree is not responsible for delays or failed transfers caused by incorrect banking information submitted by you
- Any attempt to manipulate or fraudulently alter payout records may result in immediate account suspension or termination
10. Customer Experience and Conduct
Delayfree is committed to providing users with safe and professional delivery experiences. As a Partner, you agree to:
- Be respectful and courteous to all customers
- Avoid abusive, threatening, discriminatory, or inappropriate behavior
- Handle packages/items carefully and responsibly
- Follow any reasonable service instructions provided through the platform
Delayfree may monitor service quality through ratings, complaints, reports, performance checks, or internal reviews.
11. Prohibited Items and Illegal Activities
You must not use the Delayfree platform to transport or facilitate the movement of:
- Illegal goods or substances
- Weapons or dangerous materials (unless lawfully authorized and approved where applicable)
- Stolen goods
- Fraudulent or counterfeit items
- Any item prohibited under applicable laws or platform rules
Delayfree reserves the right to report suspicious or unlawful activity to the appropriate authorities.
12. Platform Access and Account Use
Your Delayfree partner account is personal to you or your registered business. You must not:
- Share your login credentials with unauthorized persons
- Allow another person to operate under your account without authorization
- Use the platform in a way that compromises safety, trust, or security
You are responsible for all activity carried out under your account.
13. Suspension, Restriction, and Termination
Delayfree may suspend, restrict, or permanently terminate your access to the platform if you:
- Violate this Agreement
- Submit false or fraudulent information
- Engage in unsafe or illegal conduct
- Receive serious or repeated complaints
- Fail verification or compliance checks
- Damage the integrity or reputation of the platform
Delayfree reserves the right to take action without prior notice where urgent safety, fraud, or legal concerns arise.
14. Liability and Risk
As a Delivery Partner, you acknowledge that logistics operations may involve risks, including but not limited to:
- Road incidents
- Theft or loss
- Vehicle damage
- Delivery disputes
- Delays caused by weather, traffic, or external conditions
Delayfree is not liable for losses, injuries, or damages arising from your independent operations, except where required by applicable law.
You are responsible for operating safely and taking reasonable precautions in carrying out delivery services.
15. Indemnity
You agree to indemnify and hold harmless Delayfree, its founders, team members, affiliates, and representatives from any claims, losses, liabilities, damages, or legal actions arising out of:
- Your breach of this Agreement
- Your misconduct, negligence, or unlawful actions
- Any inaccurate information or documentation provided by you
- Your use of the platform as a Delivery Partner
16. Data and Privacy
By registering as a Delivery Partner, you consent to Delayfree collecting, processing, storing, and using your information for purposes including:
- Identity verification
- Platform onboarding
- Delivery operations
- Security and fraud prevention
- Payout processing
- Compliance and support
Delayfree will handle your data in accordance with its Privacy Policy and applicable data protection laws.
17. Changes to This Agreement
Delayfree may update or modify this Agreement from time to time to reflect operational, legal, or platform changes.
Where required, updated terms will be communicated through the platform, email, or other appropriate channels. Continued use of the platform after such updates constitutes acceptance of the revised terms.
18. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, unless otherwise required by applicable law.
Any disputes arising from this Agreement shall first be addressed in good faith through communication and internal resolution before escalation to legal proceedings where necessary.
19. Acceptance
By checking the agreement box, submitting your KYC, or continuing registration on the Delayfree platform, you confirm that:
- You have read and understood this Agreement
- You agree to comply with Delayfree’s rules and operating standards
- All information and documents you submit are true and accurate to the best of your knowledge